Auto loans are often referred to as the “bread and butter” of many credit unions, which is why Member Loyalty Group recently held a webinar entirely dedicated to sharing relevant data and best practices to help credit unions enhance the auto lending experience. Here are just a few of the highlights discussed during the event.Our CUSO has collected over 2 million member surveys on behalf of our 75 credit union participants and we have found that, beyond being an important product for the institution, there is a positive link between member loyalty and auto loans. As the chart below shows, members with auto loans had significantly higher Net Promoter Scores® (NPS) than members without auto loans.Higher Overall Satisfaction, Still an Opportunity to DifferentiateMembers rate the auto lending experience highest in terms of overall new product satisfaction, but there are still opportunities to use this key product experience to build relationships with members and differentiate your credit union.Two of the key drivers of less satisfied members are a lack of timely communication and a cumbersome process – things like having to resubmit paperwork or deal with multiple reps, simply requiring too much effort from the member. These frustrations are even more pronounced with younger members, the very demographic most credit unions are trying to build new relationships with during the loan process. In addition to the communication and process challenges they may face, younger members are looking for education and guidance to help them truly understand their financing options. This may be their first auto loan or loan of any kind.Eric Liesener, Loan Sales Manager for BCU shared his credit union’s success focusing on two aspects of the auto loan process during the webinar. By reducing the loan application time for the credit union’s overflow calls and focusing on building a stronger relationship with the member during the application process, the credit union has seen its Net Promoter Score rise dramatically (currently a 91.7 for the auto lending experience).Learn more about auto lending experience best practices by registering to view the full, archived webinar here.You can also learn more about Member Loyalty Group’s Voice of the Member programs by visiting www.memberloyaltygroup.com or contacting us at [email protected] 33SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Jake Foreman Before joining Member Loyalty Group, Jake served as Member Experience Analyst for Idaho Central Credit Union where he managed their Net Promoter program. Jake’s passion for the Net Promoter … Web: www.memberloyaltygroup.com Details
Aug 8, 2007 (CIDRAP News) – Vietnamese officials said yesterday that the death of a 15-year-old boy last week was caused by H5N1 avian influenza, according to news services.The teenager died Aug 3 while being transferred from a hospital in his home province of Thanh Hoa to Hanoi, 95 miles to the north, according to an Associated Press (AP) report.Test results the next day showed the boy had avian flu, said Nguyen Huy Nga, director of Vietnam’s Preventive Medicine Department, the AP reported. Nga said the boy had had contact with ducklings bought from a local market.The boy’s illness marked Vietnam’s seventh human H5N1 case and fourth death from the disease this year, according to the AP and other news services. The country has had a total of 100 cases with 46 deaths since 2003.Five cases reported by Vietnamese officials have not yet been confirmed by the World Health Organization (WHO), whose current avian flu tally for Vietnam is 95 cases with 42 deaths. Overall, the WHO has logged 319 cases and 192 deaths.In an Aug 6 news briefing, a WHO official said Vietnam has been trying to ship samples from avian flu patients to the WHO but has run into delays because of its own and other countries’ rules governing shipment of biological materials.Vietnam was hit hard by human H5N1 cases in 2004 and 2005, but after November 2005 the country had no more cases until late May of this year, when a 30-year-old man from Vinh Phuc province tested positive for the virus.
The Hernando County Sheriff’s Office is searching for a man who allegedly dragged a dog behind his truck.Last Wednesday, police received a 911 call reporting that a dog was being dragged behind a truck traveling down a neighborhood road.Witnesses told police the dog was tied to the truck’s back bumper by a piece of rope that was attached to the dog’s collar.The dog, a 1-year-old pit bull terrier mix, was able to free itself from the collar.A witness at the scene helped the injured dog and took it for additional treatment, according to Hernando County Sheriff’s office.Following an investigation, deputies identified the dog’s owner as 58-year-old Gregory Tousignant.Witnesses told deputies that it appeared Tousignant was unaware the dog had jumped out of the bed of the truck.However, it is illegal to carry any pet in the bed of a truck that is not adequately secured and prevented from jumping out of a moving vehicle, deputies say.A county judge issued a warrant for Tousignant’s arrest on a misdemeanor charge of Cruelty to Animals on Wednesday, May 8.The dog is expected to make a full recovery, but deputies ask for the public’s help in locating Tousignant.Anyone with information on his whereabouts is urged to call the Sheriff’s office at 352-754-6830.
Guyana’s 50th Independence Celebration Committee (New York) has announced final plans for its one week “Guyana Jubilee Celebration NYC” from June 4-12, in the Tri-State area.This will be the largest celebration outside of Guyana.The celebration kicks off on Saturday, June 4, at 13:00h with an interfaith service at the York College Performing Arts Theatre, at 94-45 Guy R Brewer Blvd, Jamaica, Queens. This will be preceded by an inter-county cricket match at 09:30h, at the Idiewild Park Springfield Blvd & 149th Ave, Rosedale, Queens.A symposium on Guyana’s independence journey is planned for Sunday, June 5, at 09:00h at the York College Large Lecture Theatre, at 94-20 Guy Brewer Blvd, Queens, while on Monday, June 6, there will be an exhibition of Guyanese art from 10:00h at Aljira Centre for Contemporary Art, 591 Broad St, Newark, NJ.The following day, June 7, will see a live radio broadcast from the famous Sybil’s Restaurant at 13217 Liberty Ave, Jamaica, Queens, at 19:00h.On Wednesday, June 8 – which is Guyanese Volunteer Day – Guyanese medical doctors, nurses and lawyers will provide free medical and legal services at various locations in Brooklyn, Queens and New Jersey.Locations are listed on the Committee’s website, www.celebrateguyana50thinnyc.com.On Thursday, June 9, there will be the official flag raising ceremony at Newark City Hall Square, at 920 Broad St, Newark, NJ. This will be done by the Mayor of Newark, Ras Baraka.Friday, June 10 is “Invest Guyana” Business and Investment conference at 09:00h, at the Harvard Club of New York, located at 35 W 44th St, New York, NY.Speakers include Guyana’s Business Minister Dominic Gaskin, Finance Minister Winston Jordan, Natural Resources Minister Raphael Trotman, Public Infrastructure Minister David Patterson, Tourism Minister Cathy Hughes, Public Security Minister Khemraj Ramjattan, Social Cohesion Minister Amna Ally and Agriculture Minister Noel Holder.On Saturday, June 10, there will be the President Cup Soccer Tournament at the South Shore High School Park, located at 6565 Flatlands Ave, Brooklyn, NY (at the corners of Ralph and Flatlands Avenues) at 10:00h.The Black Tie, Red Carpet official Jubilee state dinner will take place on Saturday, June 11, at 20:00h, at the Sheraton New York Times Square Hotel and Towers, located at 811 7th Avenue & W 53rd St, New York, NY. Keynote Speaker is Guyana’s Head of State David Granger.The grand finale of Guyana Jubilee Celebration NYC, the Independence Parade, is on Sunday, June 12, in Brooklyn. The parade will start at 11:30h, at the intersection of Church and Utica Avenues and will proceed West to Ralph Ave, turn South into Ralph Ave and ends at Ralph and Flatlands Avenues – a 3.3 miles route.A grand after parade, unity concert will take place at 16:00h on Sunday, June 12, at South Shore High School Park, at 6565 Flatlands Ave, Brooklyn NY (at the corners of Ralph and Flatlands Avenue).The New York Jubilee Committee is asking all Guyanese to showcase the Golden Arrowhead (Guyana’s flag) during Guyana Jubilee NYC from June 4 – 12. For more information of the New York celebration, visit their website or call 929-263-2556 or 212-947-5115.
Back in 2012, more than 380,000 adult fall king salmon were forecasted to return to the Klamath River basin, giving anglers a sport allocation of over 67,000 fish. Both of these numbers were record highs, but boy, where have those good times gone? Riding the heels of a four-year drought and way too many water diversions to mention, the number of salmon predicted to return this fall has dwindled to 30,909, with a sport quota set at a very meager 1,110 for the entire Klamath River basin.The way …
Lindsey Vonn couldn’t wiggle her fingers or move her wrist. Understandably, she wanted to be reassured everything would be OK.A crash during training had left her screaming, then passing out from the pain, on the side of a Colorado mountain, 15 months ahead of the Pyeongchang Olympics. Just one of a series of serious injuries that has interrupted the American’s illustrious ski career, this required delicate surgery to insert a plate and more than a dozen screws into her broken right arm while …
CLICK HERE if you are having a problem viewing the photos on a mobile deviceSAN FRANCISCO–Since taking over as the Milwaukee Brewers general manager, David Stearns has quickly established himself as one of the brightest minds in baseball.Stearns has turned the Brewers into a World Series contender this season, but he won’t be constructing a similar turnaround for the San Francisco Giants. According to a report from Ken Rosenthal of The Athletic, the Giants were denied permission to speak with …
GAME ESSENTIALS: Raiders (5-4) vs. Bengals (0-9) at Oakland Coliseum on Sunday at 1:25 p.m. (PT)TV: CBS-TV, Greg Gumbel (play-by-play), Trent Green (analyst), Melanie Collins (reporter). ODDS: Raiders -10.5. OVER/UNDER: 48.5.SERIES: … Click here if you’re unable to view the photo gallery on your mobile device. Join us for live scoring updates, news and analysis Sunday afternoon when the Raiders eye their third straight victory when they take on the Bengals at the Coliseum.
According to the BBC News, some scientists have pushed back the evolution of photosynthesis a billion years earlier than previously believed, to 3.9 billion years ago. This is based on uranium-thorium ratios of rocks in Greenland that led Danish researchers to conclude that they were deposited under oxidizing conditions. Others are not sure the data warrant the conclusion. Dr. Roger Buick, an astrobiologist at University of Washington, is cautious about the claim, but admits, “The biochemistry needed for oxygenic photosynthesis requires lots of bacterial evolution. If their findings are correct, life was very sophisticated, very early on in Earth history.” Not only that, but it had to withstand pounding by meteorites that presumably decreased 3.8 billion years ago. “You would think those sorts of conditions would be pretty hostile to oxygenic photosynthesisers,” he said. “But life may be older and more robust than we thought.” (Emphasis added.)You would think that those sorts of conditions would be pretty hostile to astrobiological theory. But metaphysical naturalism may be older and more robust than we thought. Do you guys have any vague conception of how complicated photosynthesis is? And you want to push it back a billion years, making it magically emerge in brainless bacteria in the midst of a meteor terror war? Thank you, Roger, for your winning entry in Stupid Evolution Quote of the Week.(Visited 14 times, 1 visits today)FacebookTwitterPinterestSave分享0